Return Policy

BICYCLE RETURN POLICY
Everyone at Donnelly wants you to love your new bicycle, therefore we offer a return policy to back it up and give you confidence in your purchase. If you are not satisfied you may return your new, unused bicycle or frame for a full refund within 30 days of delivery.

• Bicycles and frames must be returned in new condition and with the original box and packaging.
• You must provide a receipt or other proof of purchase.
• Used bicycle or frames in excellent condition will be issued a credit to your customer account.
• Misused or damaged products will not be accepted for return.
• Customer is responsible for the return shipping fees.

RETURNING A PRODUCT
You will receive a full refund for bicycle or frames returned in new, unused condition. You will receive a customer credit to your account for the return of a used bicycle or frames in excellent condition as described above. Refunds and credits are issued within 3-5 business days upon receipt of your return.

TO START A RETURN
To start your return, email us at info@donnellysports.com. Please include your name, phone number and proof of purchase.

TIRE RETURN POLICY
We can accept returns of unused/ridden product when returned complete with header card/carton. It can have been mounted (without sealant), but not ridden.

• Return postage is at the customer expense.
• Refund will be issued for product only. 
• Outbound shipping will not be refunded.

Please make sure to have your correct contact information include “inside” with the product being returned the name/address of the person that ordered the product in the first place.

TO START A RETURN
To start your return, email us at info@donnellysports.com. Please include your name, phone number and proof of purchase.